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How racik189 Keeps Your Account and Payment Information Secure

When you deposit via DANA, OVO, GoPay or QRIS, your payment details stay encrypted end-to-end.

Data encrypted in transit and at restPayment info never shared with third partiesYour withdrawal requests verified before payout

Explore Lobby Read FAQ

What This Privacy Policy Covers

racik189 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

racik189 operates the account, wallet and lobby you access when you open an account with us. This privacy policy tells you how we collect, use and store personal information — your name, email, phone number, payment method details, device identifiers and play history — on your

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account. We comply with local data protection requirements where local law permits our operations. When you register, deposit via DANA, OVO, GoPay or QRIS, withdraw funds, or contact support, you provide information we use to verify identity, detect fraud, process payments and improve your experience. You
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always retain the right to request what data we hold about you, ask us to correct it, or request deletion within the limits of local law and our operational obligations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY REQUESTS

Contact Us About Your Data

If you have questions about how we handle your personal information, want to request access to your data, or need to report a security concern, our support team is here to help. Reach out through any of the channels below — we respond to all data requests and privacy inquiries within business hours.

Team online

Email Support

Send a data access request or privacy concern to our support email. Include your account username and the specific information you're asking about. We respond within one business day.

Live Chat

Open live chat from the lobby during support hours and ask about your privacy rights, data deletion or account security. Our agents can guide you through data requests in real time.

Account Settings

Log into your account and visit Settings > Privacy & Security to download a copy of your account data, review your payment history, or update your contact preferences anytime.

DATA HANDLING

How We Protect and Manage Your Information

Every piece of your account information — from your deposit via DANA or OVO to your withdrawal requests and game history — is stored on servers with firewall protection and encrypted databases.

Encryption Standard

All data moving between your device and our servers uses TLS 1.2 or higher encryption. Payment credentials are tokenized so we never store full card or bank numbers on our systems.

Account Verification

When you register, we verify your name, phone and email. Before your first withdrawal, we confirm your identity to prevent fraud. This step keeps both you and us safe.

Cookie & Tracking

We use cookies to remember your login, keep you in the lobby across sessions, and track which games you play so we can show you relevant updates. You can disable cookies in your browser, but some lobby features may not work.

Payment Data Retention

DANA, OVO, GoPay and QRIS transaction receipts are kept for 7 years to prove you initiated each deposit or withdrawal. Your bank account details are deleted 90 days after your last payment.

Account Closure & Erasure

Close your account anytime from Settings. We delete your personal data within 30 days, though we keep anonymized play logs for fraud prevention where local law permits.

Data Subject Rights

You can request a copy of everything we have on you, ask us to correct errors, object to marketing, or ask for deletion. Contact support with your request; we respond within 10 business days.

Frequently Asked Questions About Your Privacy

Get answers to the questions we hear most often from players in Jakarta, Surabaya and across Indonesia about how their data stays private.

No. DANA, OVO, GoPay and QRIS are payment gateways — you log into your own banking app or wallet to authorize the transfer. We only receive confirmation that your deposit cleared. Your bank credentials never reach our servers.

We keep withdrawal records for 7 years to comply with local financial reporting rules and to help resolve any disputes. You can review your full withdrawal history anytime in your account's Transaction section.

You can request deletion of most personal data anytime by contacting support. However, we must keep your name and account identifier for at least 7 years to settle any financial claims or disputes.

No. Your play data stays on your account. We may share anonymized, aggregate statistics with game providers (e.g., 'Rocket Crash is played by 30% of users') but never with third-party marketers or data brokers.

Always log out after you play, especially on shared phones or computers. If you suspect unauthorized access, change your password immediately and contact support. We can review your login history and flag suspicious activity.

Log into your account and go to Settings > Profile to update your email, phone or linked payment method. For security, some changes require you to verify your identity via a confirmation email or code.

We use your account data to show you promos relevant to your region and game preferences within the racik189 lobby. We do not sell your information to ad networks or show third-party ads based on your play.

How racik189 Keeps Your Account and Payment Information Secure

Contact Us About Your Data

Email Support

Live Chat

Account Settings

How We Protect and Manage Your Information

Encryption Standard

Account Verification

Cookie & Tracking

Payment Data Retention

Account Closure & Erasure

Data Subject Rights

Frequently Asked Questions About Your Privacy

01 When I deposit via DANA or OVO, does racik189 see my bank password?

02 How long do you keep my withdrawal history?

03 Can I ask you to delete my personal data before I close my account?

04 Do you share my game history or play data with other companies?

05 What happens if I forget to log out on a shared device?

06 How do I update my contact information or payment method on file?

07 Do you use my data to show me personalized ads or offers?

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